At Unishop, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or an issue may arise with your order. We’re here to help make your shopping experience enjoyable, transparent, and worry-free. Please review our return policy below, and don’t hesitate to reach out if you have questions or need assistance.
1. Eligibility for Returns
Unishop accepts returns for products that are damaged, defective, or significantly different from the description. If you experience any issues with your order, please contact us within 7 days of receiving the product.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Return requests must be submitted within 7 days of receiving the product.
2. Steps to Process a Return
If you need to return an item, simply follow these steps to ensure a smooth process:
Contact Us: Reach out to our support team at [email protected]. Please include your order number, photos of the item (if it’s damaged or defective), and a brief explanation of the issue.
Receive Instructions: Our support team will review your request and provide you with further instructions. We’ll let you know if the return request is approved and guide you through the next steps.
Return the Item: Once approved, follow the provided instructions to return the item. In some cases, we may need you to send the item back directly to the supplier, and we’ll make this as simple as possible.
Receive Your Refund or Replacement: Upon receiving and inspecting the returned item, we’ll confirm your refund or send a replacement. Refunds are typically processed within 7-10 business days and will be issued in the form of store credit or cryptocurrency, based on your original payment method.
3. Refund Policy
Unishop offers refunds for eligible returns under the following conditions:
- Refund Type: Refunds are provided as store credit or cryptocurrency, depending on the original payment method used.
- Processing Time: Refunds are usually processed within 7-10 business days after the returned item is received and inspected.
- Non-Refundable Items: Certain items, including perishable goods, personalized products, or sale items, may not be eligible for returns or refunds. If applicable, these exclusions will be specified in the product description.
4. Order Cancellations
We understand that sometimes plans change. If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed. Once an order is in the processing stage or shipped, it can no longer be canceled.
- How to Cancel: Send a request to [email protected] with your order details.
- Refunds for Canceled Orders: Approved cancellations will be refunded in the form of store credit or cryptocurrency.
5. Additional Assistance
Unishop is here to provide friendly, reliable service for every customer. If you have any questions or need help with a return, our support team is always ready to assist. Your feedback is valuable, and we appreciate the opportunity to resolve any issues you may encounter.